Complaints & Dispute Resolution

Stage 1 — Support

Email support@spin-hub.live with your account name and what happened. We acknowledge within 24 hours and aim to resolve within 5 business days.

Stage 2 — Escalation

If you are unsatisfied, reply asking for escalation. A complaints officer outside the original team reviews the case and responds in writing within 10 business days.

Stage 3 — Final response

You receive a final written decision with the reasoning and the evidence relied on, no later than 8 weeks after your first contact.

Stage 4 — Independent review

Unresolved matters may be referred to an alternative dispute resolution body in your jurisdiction, or to the European Commission's Online Dispute Resolution portal if you are in the EU. Nothing here limits your statutory rights.

Who this policy is issued by

This document is issued by Bluetech Digital, S.L. (Unipersonal), Calle Gran Via 40, 8, Oficina 1, 28013 Madrid, Spain. CIF B16740300 / VAT ESB16740300.

Registered office: Calle Gran Via 40, 8, Oficina 1, 28013 Madrid, Spain. Company registration (CIF): B16740300. VAT number: ESB16740300.

Bluetech Digital, S.L. (Unipersonal) operates Spin Hub at spin-hub.live and is the data controller and contracting party for this service. Written enquiries: support@spin-hub.live.