Refund Policy

What you are buying

Coin packs are sold by Bluetech Digital, S.L. (Unipersonal) (VAT ESB16740300), Calle Gran Via 40, 8, Oficina 1, 28013 Madrid, Spain; card statements show a descriptor referencing Spin Hub.

A coin pack is a one-off purchase of digital entertainment content delivered instantly. It is not a deposit, a stake or an account balance you can withdraw.

Statutory withdrawal

EU and UK consumers have a 14-day right of withdrawal for digital content, which you waive by asking for instant delivery at checkout. Where coins are unspent, we refund in full regardless of that waiver.

Discretionary refunds

We refund in full for duplicate charges, undelivered coins, verified unauthorised use of a payment method, and purchases made by an underage or self-excluded account.

How to request

Email support@spin-hub.live within 30 days of the charge with the transaction reference. Approved refunds return to the original payment method within 10 business days, and the corresponding coins are removed.

Chargebacks

Please contact us before raising a chargeback. Accounts with an unresolved chargeback are suspended until it is settled.

Who this policy is issued by

This document is issued by Bluetech Digital, S.L. (Unipersonal), Calle Gran Via 40, 8, Oficina 1, 28013 Madrid, Spain. CIF B16740300 / VAT ESB16740300.

Registered office: Calle Gran Via 40, 8, Oficina 1, 28013 Madrid, Spain. Company registration (CIF): B16740300. VAT number: ESB16740300.

Bluetech Digital, S.L. (Unipersonal) operates Spin Hub at spin-hub.live and is the data controller and contracting party for this service. Written enquiries: support@spin-hub.live.